How to give feedback or make a complaint

We want to hear from you

Fantasticanta welcomes all feedback: compliments, ideas, survey answers, technical problems, barriers you met, and complaints.

You do not have to give your name. Anonymous feedback is welcome.

This page is our feedback process. It follows the Accessibility for Ontarians with Disabilities Act (AODA). Accessibility feedback and requests for accommodation are especially welcome.

How to give feedback

• Online form: https://erp.fantasticanta.co/feedback
• WhatsApp or phone: +1 647-575-2720. Text is best. Tell us you want to give feedback, and we will write it down for you.
• Email: [email protected]
• By mail or in person: 2720 Victoria Park Ave, North York, ON M2J 4A7, Canada.

If you cannot use the form, please use one of the other ways.

If you are Deaf, please use text or email. On the form you can choose "Text only because I am Deaf" as your way to be contacted.

You can ask for this page, the form and our answers in another format, such as large print or plain text. Just tell us what works for you.

Who reads your feedback

Our feedback team reads every case. Our WhatsApp assistant, Marquee, may help sort messages, but a person reads and answers every case.

Some cases are marked urgent and are looked at first. These are: accessibility barriers and accommodation requests, anything about children or safety, and complaints about staff or volunteers.

How long it takes

• We tell you we received your feedback within 2 business days (Monday to Friday, not counting holidays), if you asked for a reply.
• We give you an answer within 30 days.
• If we need more time, we tell you why and give you a new date.
• If you chose to stay anonymous, we cannot reply. A person still reads it and we still act on it.

What happens next

1. We receive your feedback and give it a case number that starts with FB.
2. We tell you it was received (only if you asked for a reply).
3. We look into it. We may ask you questions in the way you chose to be contacted.
4. We answer you. We fix the problem, or we explain what we can and cannot do.
5. We close the case. We use what we learned to improve our services.

If you are not happy with the answer

Reply to our message and say you want it looked at again.

You can also contact the founder, Antony Saddik, directly: [email protected], or WhatsApp +1 647-575-2720.

Your privacy

We use what you tell us only to respond to you and to improve our services. We keep it only as long as needed.

If you do not ask for a reply, we do not keep your email or phone number. If you stay anonymous, we keep no personal details.

You can ask to see, correct or delete your information at any time by writing to [email protected].

Accessibility

Tell us if something on our website, in our messages, at our events or in our services is hard to use or to reach. Tell us what would help you. We want to know.

Requests for accommodation are welcome. You do not need to explain more than you want to.

Last updated: 2026-10-28.